How do I return/exchange an item?
You can return items within 28 days of purchase. Returns and exchanges are normally processed within 3 working days of when we receive the items. Please email us on firstname.lastname@example.org. We will require your order number and email address used for your order.
UK/Europe – 3 to 5 days (please allow for 2 to 3 days processing)
International – 8 to 10 days (please allow for 2 to 3 days processing)
Ordering & Cancelling
HOW CAN I ORDER?
To add items to your basket –
- Find the item you wish to order and select the colour and size you wish to order. Tip: Use our handy size guide for finding the perfect fit for you.
- Click add to cart and you will be taken to the cart page where you will see the item you have just selected.
- All costs will be displayed in your basket, and discount codes can be used when you head to the checkout.
- You can easily remove items from your basket at any point by simply clicking ‘Remove’ in the cart page.
To Checkout –
- From the cart page, click Go To Checkout.
- We would advise against deliveries to hotels and cannot accept the risk of the parcel getting lost once it is in transit. We will, of course, do what we can to help in these circumstances.
STOCK & PRE-ORDER INFORMATION
Occasionally our most popular products are placed on a short term pre-order which will be clearly displayed on the product page. You can place a pre-order on these lines and we will deliver it to you as soon as it becomes available in our warehouses. We will keep you notified of pre-order delivery information.
Note: All pre-orders will be paid for at the time of checkout and you will receive your order 3-5 (UK & EU) days after the stated date on the product page. If anything changes with delivery dates, we will be in touch on a case by case basis.
CANCELLING AN ORDER?
If you need to cancel an order after placing it, please get in touch with us as soon as possible and we will do all we can to ensure your order doesn’t leave our warehouse.